In celebration of Subway’s tenth anniversary, owner Becky Miller is offering free cinnamon rolls to her customers from 10 a.m. to 2 p.m. until December 24 (or supplies run out).
“I have had a sweet, sweet ride and I want each and every person to know how much I appreciate their business and how much I appreciate them. This is what I want to convey. They don’t have to purchase a thing,” Becky said sincerely of her offer to enjoy a nice, hot cinnamon roll as a thank you for supporting her business for the last ten years.
Becky’s successful run as a Subway owner for the last ten years can be attributed to her focus on customer service, “My ultimate goal is to offer the best sandwich and the best customer service. If your order is not right, we are going to do everything to make it right.”
She also operates on the general principle of kindness. “If somebody is hungry – I am going to feed them.” For thirty years, her parents gave her the guiding principle of kindness as she watched them operate a busy restaurant for that seated 200 people on a major Texas thoroughfare. Miller grew up in the restaurant business and had a fondness for it and the people.
Her and her husband, Larry, left Texas in 1997 when Larry was transferred to Pepsi Cola in Kremmling. He worked for Pepsi Cola for 20 years and then later worked at the mill for over 12 years. Becky later worked in Granby for 11 years in interior design at the furniture store. Two of her five children, attended West Grand High School and her son Travis graduated from West Grand in 2004. She now boasts nine grandchildren.
In December of 2007, she purchased the Subway. “My brother was buying a Subway in Pagosa Springs, and thought I should buy one too,” commented Becky, “Kremmling’s just happened to be for sale.” Becky opened on December 27, 2007.
Her brother owned his for six months before selling, but Becky held onto her new business.
“I never had a chance to live and work in the community where I lived. I never had the opportunity so I decided to slow down. I wanted to be able to give back to the community and Subway has afforded me the opportunity to do that.”
From countless donations, volunteering with 4-H and mentoring others, Becky has continued to give back to Kremmling and feels blessed to get to know the locals and other new faces that enter Subway.
“I have literally seen children grow up in my business,” said Becky. “We can anticipate what our customers want when they come in,” she says of her and her employee Maria (Dominguez), who has been with Subway for the last nine and a half years.
“I have been blessed to be a part of very nice people’s lives and to have a very good Subway. It has never been out of compliance and has never had a bad health review. Our emphasis is on really good fresh food and the people who eat here.”
Becky says her willingness to serve others is a gift. “I don’t have to do it. I want to do it. I feel a life with service is incomplete. I don’t regret a thing. I have made lasting friendships and have had a very blessed life.”
Becky hopes to retire this year and wants the new owner of Subway to be a part of the community also. “I don’t want to sell to just anyone.”
Maria says she will miss Becky. “She has gone out of her way to accommodate us (the employees) and work around our needs. She does a lot for us even when we are not working. She has even kept my kids for me when she sent me and my mom on vacation to Vegas.”
“I have been very fortunate to have Maria and feel blessed. I wish others would stay in Kremmling to work other than commuting. You can find joy in anything you do,” says Becky. As she looks at retirement, Becky hopes to be able to spend more time cooking, sewing and assisting the elderly. Both her mother and mother-in-law are in their 90s, and Becky hopes to be able to spend more time with them and make more memories with her grandkids at their family cabin in Creede, CO.